We would like to reassure you that the safety and wellbeing of our guests and colleagues remains the top priority for our Zeina Hotels chain.
We are closely monitoring the COVID-19 situation and fully understand the concerns around traveling during this time. At all the 3 hotel members of our Zeina Hotel chain, we understand in the current environment, the need for flexibility when booking your accommodation. That is why we have launched our reconsidered hotel booking policy adjusted to the present situation.
Zeina Hotels is waiving cancellation fees for any reservations cancelled 24 hours before the arrival at any hotel member of the Zeina Hotels chain. Please note, that in the absence of notification and in case of no-show, we are not able to ignore the penalty fee.
In case of having a prepaid reservation, we kindly ask you to postpone your trip. We are pleased to issue an accommodation voucher usable and even transferable for one year from the date of the booking modification. We are providing the flexibility for our guest to apply these changes upon availability.
For guests who booked via Zeina Hotels official website, please contact us at any of the availabilities indicated on our homepage.
For bookings made via online travel agents or other third parties, please contact your booking provider for information on their actual cancellation policies.
Zeina Hotels continue to remain on your disposal on any questions and to work closely with global and national health authorities, to follow the latest advice and guidance on COVID-19 in an effort to ensure your safe hotel stay in Hungary.
The whole hotel industry, including our hotel chain, is in great trouble, we are struggling to survive. We heartily trust in your understanding and we count on you too! Now more than ever is a time for unity and community. The stormy weather will pass and sunshine will return.
We would like to thank you in advance for putting your trust in our Zeina Hotels chain as you plan for future travels.
Whenever you come to Budapest, we are very much looking forward to warmly welcoming you to any hotel member of our Zeina Hotels chain!